Customer Service

– January 14, 2010

My question? Why do all the other things that he wanted to do? Why not let me just buy the piece? I mean if there is a reason for the piece to be replaced by a tech then say that, and tell me how much to have the piece replaced, and forget the other crap. I like this scope a great deal, it has held up very well, but I don’t want a bunch of stuff done if the scope doesn’t need the work.

I did find out one good thing, my scope was made around 1967, and the man who originally founded Weaver was from Indiana. I guess Frank is the one who emailed me that information. The site said he left his home in Kentucky to move to Texas to start the company. Well at least that is what the history said on the repair shop history page.

I just don’t get it anymore. It seems that the world has come up with another meaning for the words customer, and service. I have found that I am not the only one who has been displeased with the Meade company customer service. I have found on more than one forum a thread on the service. I don’t think I will be buying a Simmons, Redfield, or Weaver product anytime soon. Maybe the Meade Corporation needs to hire someone who actually knows about riflescopes. The making of a rifle scope by a company known for making telescopes shouldn’t be that far of a stretch, but it seems to have turned out about as good as when Winchester decided to let a bunch of Ford car makers help them redesign the Model 94, and the model 70 in the mid 60′s.

I hate to pull the pulpit out, and climb behind to preach about the good old days, but it just gets to you when such a simple task is turned into such a chore. What has happened to common sense, and techs that actually knew the product? I am going to stop complaining, I hope you understand the rant. I don’t mean to single out these companies they are just the latest in a growing trend that is coming about in the industry. The times they are a changing again, and as usual it is for the worst.

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